Bookkeeping FAQ

1) I am a small accountant. Will outsourced bookkeeping work for me?

2) Is there a fixed cost per month?

3) Do we have to sign any long term contract?

4) How can I communicate with (y)our offshore accountant?

5) How will you resolve any of your queries? Will you ever talk to our client directly?

6) How does it affect our existing bookkeeping set-up?

7) What are the advantages of using your bookkeeping services?

8) How does the bookkeeping process work?

9) How safe is your document transfer system?

10) How secure is your facilities?

11) We are not computer experts. Will you provide technical help for FREE?

12) Can I do a bookkeeping trial before I start?

13) How will you make sure your bookkeeping service works right for us?  

14) How do we start the project? 

15) We are a small company and we might need work only on a part-time basis? Is this possible?

16) How flexible are your bookkeeping services?

17) Do I need any technical staff?

1) I am a small accountant? Will outsourced bookkeeping work for me?

Yes. It will work perfectly fine. As a matter of fact it is much easier to outsource when you are smaller, as you have direct control over the work. We work with many small accounting firms and you can be assured that we give same level of care and attention to all our clients irrespective of their size.

2) Is there a fixed cost per month?

There is no fixed cost and we only charge per hour. You can use us only when required.

3) Do we have to sign any long term contract?

No. We clearly understand that outsourcing services are based on a mutually co-operative and successful engagement of both parties and so we believe in flexibility and so do not want to tie-in our clients with any binding long term contracts. 

4) How can I communicate with (y)our offshore accountant?

You can communicate through instant chat, e-mail and SMS. Infact, our accountant will be online most of UK time and so you can get to talk to them instantly. It is just like having a colleague at your own office.

5) How will you resolve any of your queries? Will you ever talk to our client directory?

No. We will never ever talk to any of your clients. Our service level agreement clearly mentions this and you will be the only point of contact for us.
Regarding the queries, we will make a list of questions and send it to you, and you can direct the questions to your client and get back the answers and forward it to us.

6) How does it affect our existing bookkeeping set-up?

Your existing set-up remains the same. Our service is an improvisation of the existing process to get it work economically and more important, efficiently. So our services works seamlessly, without disturbing your existing setup in anyway.

7) What are the advantages of using your bookkeeping services?

On an average we guarantee a 40-50% cost savings. No fixed monthly payments. You can grow quickly with no further investment and don’t have to worry about sudden peak workload. Use us only when required - no work/no cost and you can focus your efforts on expanding your business further.

8) How does the bookkeeping process work?

You scan, fax or email the documents and send it over a secure network to our server. We receive the same, complete the work, verify and send it back to your system with a job report. The process varies from client to client and please do call or email us to find how it can work for you.  

9) How safe is your document transfer system?

We use a highly secure online application and we transfer the documents using secure protocols which are used by banks and financial institutions for transferring their information like credit card information etc. We strictly follow the principles of Data-Protection Act 1998 and Privacy Policy. You peace of mind is ensured and your data is in safe hands and is highly secure. 

10) How secure is your facilities?

Our staff do not get access to any removable media like printers, email, data disks etc. Our secure high end servers are located in USA and we also do disaster recovery process as per the criticality of the requirement. We sign non-disclosure agreements with all our employees.     

11) We are not computer experts. Will you provide technical help for FREE?

Yes. We definitely do.
We will have staff from local UK offices visit you, set up the process and provide you all the necessary training. We also offer FREE telephone and mail support when you need any further assistance. So you never have to worry about lack of in-house technical staff.

12) Can I do a bookkeeping trial before I start?

YES. We provide an absolutely No-obligation FREE trial of our services for 14 days. Take advantage of our FREE trial offer and try before you buy.

13) How will you make sure your bookkeeping service works right for us?  

Before we start to do anything we go through the following standard operating procedure. Identify the areas that can be outsourced, do a pilot project on how it will be done, iron out all the potential problem areas and get a correct working process and get it going. It is not the end there, we continually look out for the possibility of improvisation and suggest the same to you and take it on from there.
Fortunately our past experience has helped us to establish the procedure already and so the time taken to set up this process is quick and fast.

14) How do we start the project? 

Please email/call us, we could get you started sometimes even the same day.

15) We are a small company and we might need work only on a part-time basis? Is this possible?

Yes. We work with many small companies and we can arrange to work only on part-time basis.

16) How flexible are your bookkeeping services?

We are very much customer-focussed and our clients' are the foremost in our priority list and our culture "Listen,Serve,Excel" reflects the way we work. We listen to any changing scenario of our clients and we adapt our services to the needs of our clients.

17) Do I need any technical staff?

The whole purpose of outsourcing is to save cost.  All that is required is to use an administrative person to scan documents, save it and then send the saved file to us.  We process the information for you and send it across to you.  We will also provide requisite technical assistance (Local UK) to help facilitate the process.